Browse by topic
Everything you need to set up, run and get value from Coverage.
Getting started & basics
Get oriented in Coverage: navigation and the day-to-day essentials.
1 articlePolicies & acknowledgements
Publish policies, require sign-off, and track who has acknowledged what.
3 articlesProvider & service settings
Configure your provider, services and the standards that apply.
2 articlesRoles & access
Manage users, roles and permissions across your organisation.
4 articlesStandards & evidence
Map evidence against the Strengthened Standards and their outcomes.
1 articleSupporting documents
Upload, replace and manage the documents your audit relies on.
1 articlePopular articles
The guides teams reach for most often.
Understanding compliance & audits
Background reading on the Strengthened Standards and preparing for a Commission quality audit.
How an aged care quality audit works
Who runs it, the three stages, and how each Standard is rated.
Understanding the Strengthened Standards
What's changed and what it means for you.
COMING SOONReportable incidents & SIRS
Your obligations and reporting timeframes.
COMING SOONContinuous improvement in practice
Building a living PCI your team actually uses.
COMING SOONCan't find what you need?
Our support team responds during business hours, 8am–6pm AEST.